Why was my withdrawal request cancelled?

Your withdrawal could have been cancelled due to one or more of the following issues:

  • You’ve tried to withdraw to a payment method not in the name of the account holder.
  • You’ve requested a withdrawal before we’ve seen adequate gameplay on your account.
  • We reserve the right to process withdrawals back to the payment method(s) used to make your deposit, up to the total amount deposited, before other withdrawal options are enabled. The applicable payment method(s) is/are selected at our sole discretion, and may include but is not limited to credit/debit cards.

Please check the email address registered to your account to see if we have communicated with you about the withdrawal – it’s likely that in any of these scenarios we will have contacted you.

If you have not received any messages from us and your withdrawal has been cancelled, don’t hesitate to get in contact with us.