Player Protection and Self-Help

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers information which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gaming?
  • Do your thoughts constantly turn to gaming?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gaming?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gaming?
  • Does gaming serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gaming?
  • Has your gaming ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gaming?

Self-control and self-protection

PartyPoker NJ has created tools to support Responsible Gaming and actively encourages its players to use them. All requests for Responsible Gaming measures are taken very seriously by us and are always valid for the agreed period of time.

Personal limits

PartyPoker NJ offers all of its customers the opportunity to set individual daily, weekly or monthly limits on deposits and spending. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after a delay (1 day for daily limit, 7 days for weekly limits and 30 days for monthly limits) and an additional confirmation of the request.

Furthermore, customers can opt into a time management system that allows you to limit your daily time on our site. After exceeding this period of time, you will be prevented from further play. All requests for limit decreases will be implemented immediately; requests for limit increases becomes valid after 30 days.

Self-exclusion

PartyPoker NJ customers are able to temporarily suspend their account or self-exclude from further gaming if they have developed gambling-related problems or feel at risk of developing gambling-related problems.

Should you need a cooling off period from gaming, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will be able to login, but not place any wagers. The account will be automatically reenabled after the selected timeout period has expired. Please go to My Account -> Settings -> Responsible Gaming -> Self Exclusion to timeout.

Self- exclusion will ban you from any New Jersey licensed Internet gaming for a duration of 1 or 5 years and cannot be revoked. A permanent self-exclusion can only be filed in person at the offices of the New Jersey Division of Gaming Enforcement. You can find detailed legal information about self-exclusion here.

If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team.

Personal Information

If you wish to obtain any information such as your account number and /or data relevant from your gaming history, simple login to your account, go to My Account -> My Account -> My Transactions. Once there, you can select the period for when you would like to see details and you can view all details about Bonus, Deposits, Withdrawals and Gaming History. Alternatively you can request such details by sending an email to support.nj@partypoker.com.